Privacy Policy

1. Who We Are

This Privacy Policy applies to Northbridge Plumber Etobicoke ("Northbridge", "we", "us") and to the information we collect through our website, phone lines, text messages, service forms, and in-person visits.

2. Information We Collect

• Contact details — name, phone number, email, and service address you provide when requesting a quote or booking service.
• Service details — description of the plumbing issue, photos you send us, appointment history, and invoices.
• Website data — basic analytics such as pages visited, device type, and approximate location, used to improve the site.

3. How We Use Your Information

• To respond to your inquiry and schedule service.
• To send appointment confirmations, technician-on-the-way updates, quotes, invoices, and service follow-ups.
• To improve our services, train our team, and maintain accurate service records.
• To comply with legal, tax, and warranty obligations.

4. Phone Calls & SMS Text Messaging

When you provide your phone number, you agree that Northbridge may contact you by phone call or text message (SMS) for service-related purposes, including confirmations, arrival times, quotes, invoices, and follow-ups.

Standard text messaging and data rates may apply depending on your mobile carrier and plan. Message frequency varies based on your service activity. Reply STOP to any text to opt out of future messages, or reply HELP for assistance.

Your mobile phone number and SMS opt-in status are not sold, rented, or shared with third parties for marketing purposes. SMS consent is not shared with third parties or affiliates for their marketing.

5. Sharing Your Information

We share information only with service providers who help us operate our business — such as our scheduling platform, payment processor, and SMS provider — and only to the extent needed to deliver the service you requested. We may also disclose information if required by law.

6. Data Retention

We keep service records for as long as needed to honour warranties, support future service, and meet legal or tax obligations. You may request deletion of information that we are not legally required to retain.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, but we work to limit access to your data to authorized personnel only.

8. Your Choices

• Opt out of SMS at any time by replying STOP.
• Request access to or correction of your personal information by contacting us.
• Ask us to delete information we are not required to keep.

9. Cookies & Analytics

Our website may use cookies and basic analytics to understand how visitors use the site and to improve performance. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision.

11. Contact Us

Privacy questions? Call (647) 424-2017 or visit us at 4982 Dundas St W, Etobicoke, ON M9A 1B7.