Common questions.
Everything homeowners typically ask before calling a plumber.
Are you a licensed plumber?+
Yes. Every Northbridge plumber is a licensed Ontario tradesperson, and we're fully insured. We can provide proof of both on request.
What areas do you serve?+
All of Etobicoke — The Kingsway, Mimico, New Toronto, Long Branch, Alderwood, Islington, Rexdale, Humber Bay, Sunnylea, and every postal code from M8V through M9W.
Do you charge for a quote?+
No. We assess the work on-site and provide a clear written scope before any work begins. If you approve the scope, we proceed. If not, there's no charge.
Are your quotes fixed?+
Yes — the quote we give you before the job is the number you pay. If we discover something new during the work (rare, but it happens on old plumbing), we stop, explain, and re-quote before continuing.
Do you offer a warranty?+
Yes. Every job comes with a workmanship guarantee. Manufacturer warranties on parts vary by product; we'll walk you through them on install.
How fast can you get here?+
Most Etobicoke calls see a truck within the hour. Emergencies are prioritized — call our emergency line and we'll dispatch the nearest available plumber.
Can you handle a burst pipe at 3 a.m.?+
Yes. Our emergency line is answered live 24 hours a day by a real person, not a machine. A licensed plumber will be dispatched immediately.
Do you install fixtures I've already bought?+
Yes. We'll install customer-supplied fixtures and let you know up front if we spot any code or compatibility issues before we open the box.
Do you do bathroom renovations?+
We handle all the plumbing side — rough-in, valves, drains, venting, and finish install. We work alongside your tile and finishing trades or general contractor.
Are you eligible for the Toronto Basement Flooding Protection Subsidy?+
Yes. We install backwater valves and sump pumps to city spec and provide the documentation required for the City of Toronto subsidy program.